Due to the coronavirus pandemic, we are adjusting our services and internal procedures, in order to provide our guests with a safe environment in which they can relax and prepare their visit to our beautiful city!
By joining the Clean & Safe Initiative between the Tourism Board of Portugal and the local health authorities, we are committed to follow all cleaning and social distancing guidelines pertaining the control of the spread of the new coronavirus, and to avoid contamination of spaces, in all our properties.
In Sweet Lisbon Guesthouse, among other procedures, we’re adjusting the way breakfast will be served (we still want you to have a good start of your day!), providing more in room facilities for tea and coffee so that guests don’t need to use the shared kitchen, and daily or requested housekeeping will not be available during this period (but we will give you fresh linen and toiletries whenever necessary).
In order to give us time to do a proper cleaning, check-outs are to be done until 10h30 check-ins are only from 17h00. Luggage storage is no longer possible on check-out day, but is available at Santa Apolónia train station, 400 meters walking distance away. For early arrivals on check-in day, the luggage can be stored but please note it’ll be disinfected on arrival (one way to protect your luggage for any possible damage done by the disinfectant product is to wrap in advance with basic kitchen cling film).
Also, for each of the two bedrooms without a private bathroom, it’ll be allocated a specific outside bathroom for their sole use.
In Sweet Lisbon Apartments we’re allowing for a 24 hour period between check-outs and check-ins, and introducing some changes in our check-in and payment procedures.
We will continue to apply the clean and safety procedures in all our properties as per international guidelines, and provide our guests with individual protective equipment for as long as necessary.
These are challenging times for all, and we are aware that some of these changes will impact the quality of our service. But we hope to achieve the main goal, which is to offer a safe and relaxing environment to our guests, and return to normal levels of service as soon as possible!